PSAA Member & Pro Member
Complete Service Advisor Training in Three Video Courses
PSAA Video Course 1 | Free | Pro |
---|---|---|
Basic Skills Training Manual Video Course Overview | | |
Introduction: Welcome to the Automotive Service Industry | | |
Chapter 1: Prepare Your Image & Attitude for Success + 1 PRO Tip | | |
Chap. 2 to 7: Understanding Customer Needs + All Pro Tips | |
PSAA Video Course 2 | Free | Pro |
---|---|---|
Customer Relationship Building Skills Video Course Overview | | |
Chapter 1: Enhancing Customer Retention + 1 Pro Tip | | |
Chap. 2 to 6: Create Relationships…not just transactions + All Pro Tips | |
PSAA Video Course 3 | Free | Pro |
---|---|---|
Condition Based Selling/Prioritized Estimating Video Overview | | |
Chapter 1: Retention + 1 Pro Tip | | |
Chap. 2 to 6: Prioritized Estimating/Effective Word Tracks + All Pro Tips | |
Pro Members receive a PSAA Prioritized Estimating Worksheet with all formulas activated for calculations and will have access to all 3 Courses in PDF files for their review by clicking the My Library tab after logging in.
Pro Members are eligible to receive our PSAA Certificate of Completion for Courses 1 and 2 after passing all required Chapter tests & Course Final tests. After completing Course 3 Chapter tests and Final test, Pro Members are also eligible to receive our highly prestigious PSAA Certified Professional Service Advisor Award Certificate and will have access to all PSAA Blogs and Podcasts.
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