Please sign up for the course before taking this quiz. 1. Customer retention is really dependent on?1 creating great customer relationships providing a superior service experience to all customers an attitude and willingness to serve and make a difference all of the above 2. An attitude and willingness to service and make a difference must be1 something you do only if the customer acts right something you do only if you feel like it on your mind in every thought & minute, with every customer done only when your manager is watching you 3. Professional Service Advisors understand building customer relationships that make a difference means?1 genuinely & sincerely caring about all customers, all the time having a great smile and positive attitude every day, all day ready and willing to help all your customers all of the above 4. To the customer, sometimes the simple actions you take, or don’t take, tell the story of what our attitude is like on any given day.1 false sometimes maybe true Course 2 - Chapter 2 - Customer Relationship Building Skills Back to: Course 2 – Chapter 1 – Customer Relationship Building Skills