Please sign up for the course before taking this quiz.
  1. 1. Customer retention is really dependent on?

    1
  2. 2. An attitude and willingness to service and make a difference must be

    1
  3. 3. Professional Service Advisors understand building customer relationships that make a difference means?

    1
  4. 4. To the customer, sometimes the simple actions you take, or don’t take, tell the story of what our attitude is like on any given day.

    1
Back to: Course 2 – Chapter 1 – Customer Relationship Building Skills