Enhancing Customer Retention
Make sure all customer contact information is current and set an expectation of a realistic time to update customers on vehicle status. This gives you an opportunity to review the inspection results with the customer and recommend additional needed services. This is also the beginning of the Prioritized Estimating Process
Lessons
Course 3 – Chapter 1 – Condition-Based Selling
Course 3 – Chapter 2 – Condition-Based Selling
Prioritized Estimating Concept CUSTOMER RE-CONTACT Communication Flow and Effective Word Tracks Pro Tips This content is reserved for our Pro Members. You can become a Pro Member by upgrading today! “Invest in your career for only $9.99 per month”. Become a PSAA Pro Member today!
Course 3 – Chapter 3 – Condition-Based Selling
Prioritized Estimating Worksheet Pro Tips This content is reserved for our Pro Members. You can become a Pro Member by upgrading today! “Invest in your career for only $9.99 per month”. Become a PSAA Pro Member today!
Course 3 – Chapter 4 – Condition-Based Selling
Retail Sales Strategies Pro Tips This content is reserved for our Pro Members. You can become a Pro Member by upgrading today! “Invest in your career for only $9.99 per month”. Become a PSAA Pro Member today!
Course 3 – Chapter 5 – Condition-Based Selling
Prioritized Estimating Process Pro Tips This content is reserved for our Pro Members. You can become a Pro Member by upgrading today! “Invest in your career for only $9.99 per month”. Become a PSAA Pro Member today!
Course 3 – Chapter 6 – Condition-Based Selling
Asking For The Sale Pro Tips This content is reserved for our Pro Members. You can become a Pro Member by upgrading today! “Invest in your career for only $9.99 per month”. Become a PSAA Pro Member today!
Course 3 – Chapter 7 – Condition-Based Selling
Technician VS. Multi-Point Inspection Pro Tips This content is reserved for our Pro Members. You can become a Pro Member by upgrading today! “Invest in your career for only $9.99 per month”. Become a PSAA Pro Member today!
Course 3 – Final Exam – Condition-Based Selling
COURSE 3 – FINAL EXAM CONDITION BASED SELLING …Advising Customers based on actual needs SUCCESSFUL RETAIL SERVICE SELLING IS RELATED TO: ADVISORS REGARDING THEIR CUSTOMERS AS ‘PART OF THE FAMILY’ ADVISORS IDENTIFYING & KEEPING THE CUSTOMER INFORMED OF THE CONDITION OF THEIR VEHICLE WITHIN THE SERVICE SALES PROCESS – GREEN, YELLOW OR […]
