Course Category: Learn and Earn Workshop Series

• COURSE 2 – INTRODUCTION – Customer Relationship Building Skills (CRBS)

  by PSAA

  7 Lessonsin Learn and Earn Workshop Series

  Enhancing Customer Retention - Customer retention is really dependent on creating great customer relationships and having a sincere desire to provide a positive service experience to all customers. We must serve our customers and our dealership in the best interest of both.

  Preview this course - (1 preview lessons)

• COURSE 3 – Condition Based Selling (CBS)

  by PSAA

  8 Lessonsin Learn and Earn Workshop Series

  Enhancing Customer Retention continued - This is the beginning of the Prioritized Estimating Process with examples of how to use the PE Worksheet. Make sure all customer contact information is current and set an expectation of a realistic time to update customers on vehicle status.  This gives you an opportunity to review the inspection results with the customer and recommend additional needed services.